OUR POLICIES

Floating etiquette

Please arrive a minimum of 30 minutes prior to your departure time. Our buses will leave at scheduled times. We will NOT hold or keep buses back as it will effect other guests floating experience. Additional charges will apply for late arrivals. We do not guarantee to be able to get you up river if you do not arrive at your scheduled departure time.

Cancellation Policy

Cancellations must be made at least 7 days prior to your scheduled float in order to not be charged the $50 deposit. If you drop equipment, change equipment, or no call/no show the day of the float, the full amount reservation will be charged to the card on file.

Rainy Day Policy

First and foremost, do not assume that since it is raining wherever you are the morning of your float (i.e., at home in St. Louis) that it is raining at Jeff's Canoe Rentals. If you are a no show because of bad weather somewhere else and it did not rain at Jeff's Canoe Rentals, you will be charged full price of your reservation.

In the event of a rainy day, we will postpone all floats until 11:30am. No charges will apply if we call the floats off for that day.

Pets

We have a lot of very loyal customers that patronize Jeff's Canoe Rentals who are pet lovers. We understand that for a lot of our customers, the family pet is more like another member of the family. We do not allow pets in our rafts. If you choose to bring your pet floating, you may float in a canoe or kayak only. You will assume full responsibility for your pet. If a pet is found in any of our inflatable pieces of equipment, or any damages are made to the rafts because of a pet, the reservation will be charged a minimum of $50 for not following this policy.

Fishing & Tackle

Fishing and tackle is only allowed on canoes and kayaks. If tackle is brought onto a raft it will be taken back to the office for you to pick up after the float. If damages are made to the raft because policy was not followed, a minimum of $50 will be charged.